Bank of Communications Anhui Branch: Focus on Optimization Services "Qianjia Network" is a practical thing for the masses
A few days ago, through the strict assessment of the China Banking Association, the Bank of Communications Anhui Branch has a branch office, and 上海水磨实体店微信 the Bao Bao Long Branch and Tongling Branch of the Tongling Branch are dominated by more than 220,000 bank outlets in the country. 2021 "banking industry The title of the Civilization Standard Services of Operating Network. It is understood that the three branch of the "Qianjia Network" title in recent years has actively transformed work style, optimize service, integrate into customers, to standardize outline service level, build the best service bank brand, and establish first-class financial service window image. Make unremitting efforts.
Focus on vulnerable groups, serve the new stairs to communicate all the business outlets in Anhui Branch, and will emphasize the active service awareness of employees in daily training, and fully pursue service quality, "smile, polite question, hands, fast, 闵行区喝茶好地方 accurate Refers to the marketing, and the dedication "has become a work habit of communication. Not only that, in order to make the disadvantaged group feel care, for their "special needs", the communication is a first time to respond. One day before the Spring Festival 2021, the big snow flew, and Zhang Xuzhao, the customer service manager of the Communications Suzhou Branch, often in the hall. An old man rides a tricycle in the lobby, Zhang Xu is close to the perspective, the old man is a disabled person, come to the bank to pay the money to the old companion, did not think that the tricycle is too huge to enter the lobby .
Zhang Xu shouted the old man who plans to go back, and communicated with the accounting supervisor to open a green channel and push the old man to the green window to handle business.
Considering the wind of the snow outside, after the old man finished the business, Zhang Xu also took the car to the hospital to buy medicine. After the snow stopped, I sent the elderly. The old man is very moving, saying that the branch is like another home, facing the customer’s praise, Zhang Xu is just a reply with a "old man and the old man", but it is simple but touching.
Cooperate, there is also a touching story of the elderly in the Bank of Communications. In November, a couple of old ages came to Baolong Branch to handle business. Zhu Guisha, the Branch of the Branch, passionately receiving the elderly, helping the elderly after the business is resting in the love seat.
Not much time, Zhu Guisa found that the old lady had a white, and he took cold sweat. He hurried forward to send hot water for the old lady. But the old lady has been shaking, saying that you can’t speak. Just as she is around, I will know that the old lady has always had hypoglycemia, and the hospital is not discharged from the stroke.
Emergency, Baolong Branch staff immediately dial 120 emergency calls, and sequenced the people in order, opened up emergency channels, and cooperated with medical staff to send the old lady to the hospital for rescue. Providing convenience services for vulnerable groups, this is not an example in the Bank of Communications Anhui Province.
In order to facilitate the business of disabled people, the Communications Tongling Branch is facilitated, from the details, after the disabled channel sets an emergency button, after the customer presses the button, nearby employees will respond immediately and provide help. Create social value, brave business responsibility, in recent years
It is understood that the row focuses on the revitalization of the country, strengthens the fixed-point help. This year, 11 cadres in the village have set up a fixed-point help. At the same time, in the branch canteen, book bar, etc., the sales area of ??the agricultural product sales area, for the help village, more than 30 million yuan, The rural revitalization of the country in the third quarter increased its net increase of 4.4 billion yuan in the beginning of the year. Communication Anhui Branch specially pays special attention to "one old one less" in daily services, providing an older financial service for the elderly, innovation launches long graphic, dialect version, etc., carry out rational investment, anti-fraud In order to focus on financial knowledge, 16 outlets have been awarded "Changchun Hua" adapted to special sales service brands; at the same time, it will enter the campus to carry out financial knowledge preaching. As the "Qianjia Network", the Bank of Communications Tongling Branch is also the purpose of creating social value, the business department extends the bank counter to the school, enterprises and residential communities, and forms an extension service small team, with advanced handheld terminals, Provide our customers with zero-distance extension service, on-site handling card, activation, online banking opened and other services.
In response to the prevention of telecom fraud, the business department of the Communications Tongling Branch also posted a risk prompt in the outlet, allowing customers to pay attention to the safety of funds.
The establishment of "Service Culture" is not a good job, the title of "Qianjia Network" is honor and affirmation, but also requires and motivation.
The relevant person in charge of the Bank of Communications Anhui Branch said, the next step, the bank will continue to focus on "doing practical things, practical effects", highlighting the social responsibility, providing high quality services to highlight temperature, let "good service, hand it over" The service brand is deeply rooted.
(Hu Yuong Song) (Editor: Dong Tong, Li Yuan) Sharing Let more people see the recommended reading.